SMS & Messaging Policy
SMS Text Messaging Policy
Aquila Specialty Services (dba Aquila Protective Services) (“Company,” “we,” “our,” or “us”) offers optional SMS (text message) communications to employees and authorized users of our internal applications and services. This policy explains how SMS messaging works, how consent is provided, and how users may opt out.
1. SMS Program Description
If you choose to opt in, you may receive SMS text messages related to:
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Account or application notifications
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Shift, scheduling, or operational alerts
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Security or system notifications
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Optional two-factor authentication (2FA) messages
Message frequency varies based on use and settings.
2. Voluntary Opt-In
Participation in SMS messaging is entirely optional.
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Consent to receive SMS messages is not required to use our website, mobile application, or to perform job duties.
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Users must affirmatively opt in by selecting an unchecked checkbox or enabling SMS notifications within the app or website.
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Providing a phone number alone does not constitute consent to receive SMS messages.
3. Consent Requirements
By opting in to receive SMS messages, you expressly consent to receive text messages from Aquila Protective Services at the mobile number you provide for the purposes described above.
Consent is:
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Freely given
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Specific to SMS communications
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Separate from account registration or app usage
4. Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Aquila Protective Services is not responsible for carrier charges incurred by receiving SMS messages.
5. Opt-Out Instructions
You may opt out of SMS messages at any time.
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Reply STOP to any SMS message to unsubscribe.
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After opting out, you will no longer receive SMS messages unless you re-opt in.
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For assistance, reply HELP or contact us using the information below.
6. Privacy & Data Use
We respect your privacy.
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Phone numbers collected for SMS purposes are used only for Company communications.
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We do not sell, rent, or share mobile numbers with third parties for marketing purposes.
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SMS data is handled in accordance with our [Privacy Policy].
For more information on how we collect, use, and protect personal information, please review our Privacy Policy.
7. Eligibility
SMS services are intended for users located in the United States who are at least 18 years old or otherwise legally authorized to consent.
8. Changes to This Policy
We may update this SMS Text Messaging Policy from time to time. Updates will be posted on this page with a revised effective date.
9. Contact Information
If you have questions about this policy or our SMS program, please contact us:
Aquila Protective Services
1095 S. Monaco Parkway
Denver, CO 80224
📞 (720) 507-3500
📧 privacy@aquila-protective.com