Privacy Policy

Aquila Specialty Services (dba Aquila Protective Services) (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.aquilaprotection.com, contact us, apply for employment, or communicate with us via SMS or other means.

By accessing our website or submitting your information to us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

A. Information You Provide:

Name, address, phone number, email
Employment application data (e.g., resume, certifications, work history)
Emergency contact information
Service requests or client-related inquiries
SMS opt-in or communication preferences

B. Information Collected Automatically:

IP address, browser type, device info
Pages visited and referring website
Time and date of access
Cookies and similar tracking technologies

We do not knowingly collect information from children under the age of 13.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

Responding to inquiries or service requests
Managing employment applications and onboarding
Sending scheduling, incident, or service-related notifications
Communicating with clients, vendors, and staff
Sending SMS messages (see Section 4)
Improving website functionality and security
Complying with legal obligations

3. Disclosure of Your Information

We may share your information with:

Internal departments for operational or HR purposes
Third-party service providers (e.g., payroll, scheduling, background checks)
Regulatory or government entities when required by law
Law enforcement or emergency responders when necessary for safety or compliance

We do not sell your personal information to third parties.

4. SMS Messaging and Communications

4.1 Consent to Receive SMS

By submitting your phone number to us—whether through job applications, contact forms, direct communication, or service agreements—you consent to receive SMS text messages from Aquila Specialty Services or our authorized personnel. These messages may include:

Employment updates or scheduling confirmations
Timekeeping or payroll notifications
Security-related alerts or emergency communications
Appointment reminders or client communications
Marketing messages (only if explicitly opted in)

4.2 Opt-Out & Control

You may opt out of receiving SMS messages at any time by replying STOP to any message. To request help or more information, reply HELP or contact us at (720) 507-3500 or privacy@aquila-protective.com.

4.3 Message & Data Rates

Standard messaging and data rates may apply based on your mobile carrier and service plan. We are not responsible for any such charges incurred.

4.4 Data Storage and Protection

Mobile numbers and related message data are stored securely and used solely for operational or authorized communication purposes. We do not share mobile numbers with third-party marketers or spammers.

5. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, monitor website traffic, and enhance site performance. You can manage cookie preferences through your browser settings. Blocking cookies may impact site functionality.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party sites. Users access these links at their own discretion.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

Request access to or correction of your personal data
Request deletion of your information (subject to lawful retention needs)
Opt out of non-essential communications

To exercise any of these rights, please contact us at the information below.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with a new “Last Updated” date. Continued use of our website or services constitutes acceptance of the revised terms.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

Aquila Specialty Services
1095 S. Monaco Parkway
Denver, CO 80224
Phone: (720) 507-3500
Email: privacy@aquila-protective.com
Website: https://www.aquilaprotection.com