​​1. Purpose

Aquila Protective Services is committed to protecting the privacy and personal information of our clients, employees, applicants, and partners. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard information in the course of our business operations.

 

2. Scope

This policy applies to all individuals whose personal information is collected, stored, or processed by Aquila Protective Services, including but not limited to:

• Clients and client representatives

• Current and former employees

• Job applicants

• Vendors, contractors, and subcontractors

• Visitors to company websites and physical premises

 

3. Types of Information Collected

3.1 Client and Public Data

• Name, address, phone number, email address

• Contract and service details

• Surveillance footage and incident reports

• Access logs and visitor information

• Billing, payment, and invoicing information

3.2 Employee and Applicant Data

• Full legal name, contact details, emergency contacts

• Social Security Number (SSN), driver’s license, or other government-issued ID

• Background check and drug screening results

• Training, certification, and performance records

• Payroll, banking, and tax information

3.3 Website and System Use Data

• IP address and browser/device information

• Site usage, access logs, and communication records

• Geo-location data

 

4. How We Collect Information

We collect personal information through:

• Employment applications and onboarding forms

• Client contracts and service agreements

• Timekeeping, scheduling, and communications platforms (e.g., ConnectTeam)

• Security systems (e.g., CCTV, access control systems)

• Company websites, email communications, and forms

• Background screening services and authorized third-party providers

 

5. Purpose of Information Use

Aquila Protective Services collects and uses personal information for the following purposes:

• To deliver contracted security and support services

• To administer human resources, payroll, and benefits

• To verify qualifications and conduct background checks

• To respond to incidents, emergencies, or legal inquiries

• To comply with federal, state, and local laws and regulations

• To manage internal operations, communications, and training

• To ensure the safety and security of people, property, and information

 

6. Information Sharing and Disclosure

We do not sell personal information to third parties. We may share information only as necessary with:

• Law enforcement or regulatory authorities as required by law

• Third-party service providers under contract (e.g., payroll processors, IT vendors)

• Clients, when necessary, in connection with service delivery or incident response

• Legal counsel, auditors, or insurers for compliance or risk management purposes

• Authorized persons with written consent from the data subject

All third-party vendors are required to adhere to confidentiality and data protection agreements.

 

7. Data Security Measures

Aquila Protective Services maintains strict safeguards to protect personal and sensitive data, including:

• Access controls and role-based permissions

• Encrypted communications and data storage

• Secure servers, firewalls, and antivirus protection

• Employee training in confidentiality and data handling

• Periodic audits and vulnerability assessments

• Mobile device and app security controls

 

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law, contractual obligations, or internal policy.

• Employee records: Retained for at least 7 years post-employment

• Client and incident reports: Retained for 3–7 years based on service terms

• Video surveillance: Retained up to 30–90 days, unless flagged for investigation

 

9. Individual Rights

Depending on jurisdiction, individuals may have rights related to their personal data, including:

• The right to access or correct their personal information

• The right to request deletion (subject to exceptions)

• The right to restrict or object to certain types of data processing

• The right to file a complaint with a data protection authority

Requests may be submitted in writing to the contact below. We may verify your identity before fulfilling certain requests.

 

10. Use of Cookies and Online Tracking

Our websites and digital services may use cookies or analytics tools to enhance user experience and collect usage data. Users can manage cookie preferences through browser settings.

 

11. Policy Updates

This Privacy Policy may be revised from time to time to reflect legal, operational, or technological changes. Updated policies will be posted to our website and communicated to employees or clients as needed.

 

12. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

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Privacy & Compliance Officer
Aquila Protective Services
📧 privacy@aquila-protective.com
📞(720) 507-3500
📬 1095 South Monaco Street Parkway, Denver, CO 80224

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